Privacy Policy for Brew Haven
At Brew Haven, located at 287 Flinders Lane, Melbourne, VIC, 3000, Australia, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth).
Information We Collect
We collect various types of information to provide and improve our services, including specialty coffee roasting and brewing, artisanal pastries and baked goods, light lunches and sandwiches, catering services, event hosting, and retail of coffee beans and brewing equipment.
- Personal Information You Provide: This includes information you voluntarily provide when you make a reservation, place an order, sign up for our newsletter, inquire about catering or events, or participate in surveys. This may include your name, email address, phone number, payment information (processed securely through third-party providers), and any specific dietary requirements or preferences.
- Usage Data: We automatically collect information on how our site is accessed and used. This "Usage Data" may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
Brew Haven uses the collected data for various purposes:
- To provide and maintain our online platform and services.
- To process your orders, reservations, and catering requests.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support and respond to inquiries.
- To gather analysis or valuable information so that we can improve our services.
- To monitor the usage of our service.
- To detect, prevent, and address technical issues.
- To send you marketing and promotional communications about our products and services, only if you have consented to receive them.
Disclosure of Your Information
Brew Haven may disclose your Personal Information in good faith belief that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of Brew Haven.
- To prevent or investigate possible wrongdoing in connection with the service.
- To protect the personal safety of users of the service or the public.
- To protect against legal liability.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described in this policy or required by law. We may share information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, provided those parties agree to keep this information confidential.
Security of Data
The security of your data is important to us. We implement reasonable physical, technical, and administrative safeguards to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Your Privacy Rights
Under applicable Australian privacy laws, you have certain rights concerning your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
- Opt-out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe link in those communications or by contacting us directly.
To exercise any of these rights, please contact us using the details provided below.
Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, the practices of our online platform, or your dealings with Brew Haven, please contact us:
- By Mail: Brew Haven, 287 Flinders Lane, Melbourne, VIC, 3000, Australia